Saturday, October 6, 2007

"Service CyberLink Background Capture Service (CBCS) hung on starting" and slow Vista logon on HP tx1000

A couple of days ago I bought a HP tx1000 laptop, and I noticed something weird: everytime I was logging on to Vista the screen become black, and the computer appeared to do nothing for a very long period of time; eventually the desktop appeared and things got back to normal.

I knew something was wrong and I was planning to run eventually some monitoring software to track this down. Fortunately, it was not necessary: Vista came to rescue. When I woke today the laptop from sleep the "Problem Reports and Solutions" dialog popped up, asking to send Microsoft a "Service hung report" for a "ClCapSvc" program. I had 7 of these reports to send, so I set to investigate further.

Service CyberLink Background Capture Service (CBCS) hung on starting

I looked in EventViewer, and the error there was reported as:
"The CyberLink Background Capture Service (CBCS) service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly."

The service was registered in Services as:
    CyberLink Background Capture Service (CBCS)
Provides background buffering, recording and burning functionality for CyberLink Capturing
"C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe"


I also noticed another related service, that was failing, too:
    CyberLink Task Scheduler (CTS)
Enables a user to configure and schedule a automated task for CyberLink Scheduling
"C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe"


So, the mystery was solved.
For me the service was installed as part of HP QuickPlay application, and it's used most likely for recording TV shows (and the other service for scheduling TV shows to be recorded as specific times). It's unclear to me why these services were intalled and automatically started, as I don't even have a TV tuner card!

It looks like the service comes with other software like Cyberlink PowerCinema, that was probably licensed by HP and repackaged into QuickPlay. Other users had similar problems... http://www.vistax64.com/vista-hardware-devices/78245-cyberlink-background-capture-service.html.

Solution 1: Disable the service. In Start menu, type and run Computer Management, select the Services node in the tree, and in the right pane select "CyberLink Background Capture Service (CBCS)". Right click the service, use Properties dialog to set the service to Disabled (Setting to Manual doesn't help, as during the boot some other crappy application will attempt to use the service causing it to start again). Ok the Properties dialog and repeat the procedure for the second service, CyberLink Task Scheduler (CTS).

Solution 2: The version of the CLCapSvc.exe file on my machine was 5.0.2510, and it was part of Hp QuickPlay 3.2. HP offers on its website an updated version of the program, HP QuickPlay Web Update 3.20A. Uninstalling the old version and installing the new one upgraded the file to version 5.0.2819, which doesn't seem to hangup on boot.

Since I don't need TV capture, I choose to apply both solutions...

15 comments:

Anonymous said...

Thanks for your clear & precise description of the problem & solution. This was very helpful.

Anonymous said...

Thanks a lot for the help! I have been month with this problem(inconvenience)...

Anonymous said...

Thanks for your clear & precise description of the problem i was looking al long time for this problem thanks from holland

Anonymous said...

thanks for ur valuable help!

Anonymous said...

Thanks very much!

Moe said...

Wow ... This is great help. Have been having my Laptop hung for a week now. Thank you

Carlos Seixas said...

Thanks for your clear & precise description of the problem i was looking al long time for this problem thanks from Portugal

Carlos Seixas

Anonymous said...

Thanks for this solution. I have been suffering for ages and hope that with your assistance the problem is resolved.

Anonymous said...

Thank you for your help with such a clear, concise description of how to solve this super-annoying issue.

Anonymous said...

Thank you very much for this fix!

Anonymous said...

Thanks for very clear and precise instructions.

Aaron Rosenthal said...

Thanks ever so much - this problem has been driving me out of my mind!!! Hours of time wasted before I found your helpful instructions...

Anonymous said...

This was very clear and to the point, Thanks for explaining it to all of us

Anonymous said...

thanks for
the help it is really helpful.

Anonymous said...

Am procedat conform indicatiilor. Excelente! Sper sa nu recidiveze. Multumesc mult.